Fast-food, instant messaging and swift transactions have come to become the keywords that define gen-y and gen-z. It is also a great time for innovators to experiment and for businesses to develop services which cater to the needs of the current generation. The times have seen growth of interesting solutions such as augmented reality, beacons and also chat bots. The growth of chatbot development in the past couple of years has been phenomenal. What encourages more and more enterprises to develop a bot for their business? Was it just the success of Siri that acted as an encouragement? Let’s delve a little deeper and try to understand the key reasons which make chatbots so popular amongst users and business owners alike –
1. Chatbots are simpler and therefore easier to use
A simple interface and human-like conversation makes it easier for users to find answers to their queries on a real-time basis. No waiting time and quick answers make it a preferable solution for the masses.
2. Saves time and ensures privacy
Picture a situation where a user turns up at the help desk with a query to which an instant answer is not available or the user is hesitant about putting across his/her query in a public place, sounds uncomfortable right? Chatbot can ensure that nothing of this sort happens.
3. It need not be expensive
Talking to chatbot developers without any prior knowledge may result in unfavorable deals. Be aware that there are multiple ways to go about employing artificial intelligence for your business. Most importantly it need not be expensive at all. A chatbot with a simple interface can be made really fast and at a much lesser cost than what the developer might quote.
Artificial intelligence is taking the world of Facebook up by a storm and a number of industries are opting for chatbots to be their query managers. A study of the popular chatbots and a comparative analysis of developers is recommended for profitable solutions.
We can happily conclude that Siri though was the most popular chat bot once upon a time, it was certainly not just the popularity of Siri that made businesses sign up for chatbot development! Interestingly chatbots also help to increase the customer retention rate by providing helpful solutions in a matter of seconds to the queries. Explore the possibilities and think through the various possible situations. It is certainly not compulsory to opt for a chatbot just because everyone is going for it.