Bots, intricate pieces of software, that are powered by Artificial Intelligence (AI) and function in popular messaging platforms. They communicate with employees of a business as well as the end customer, functioning as a personal virtual assistant. While most of these bots are text-based, many are both voice and text activated. Whether one wants information about a specific service, listen to a song, order a product, make payment or get connected with a representative of a business, these bots can do it all.
Recently, these bots have been used widely in the travel industry. And as far as the utility of the bots go, businesses and travellers have both been satisfied with how useful these bots are. In fact, Amadeus has been experimenting for quite some time now, to make these bots so efficient that they can serve both travellers and businesses that serve them. It is time to take a look at how chatbot services can improve the travel industry comprehensively.
The perfect companion that every traveller seeks:
Every traveller looks for a hassle-free enjoyable experience whether they are travelling for pleasure or for business. So, a bot that blends both travel data and destination content, as well as has a humorous human approach to the conversations, can become the travel assistant that every traveller wants. Right from information discovery to completion of a trip, a travel bot can provide relevant and contextualized information to the user. Moreover, the bot is accessible round the clock to the traveller, meaning the individual is never unaccompanied on his trip.
Enhancing customer experience for travel businesses:
While it is easy to see how chatbot services can help travellers, the benefits they extend to travel businesses is often underrated. A business can offer relevant information to a user, potential or existing, help him with booking, payments and even collect feedback from him upon completion of trip right from a conversational platform with the help of chatbot services. Moreover, implementing chatbots can help businesses automate many tasks, thereby unclogging call centers and thereby saving travel companies a lot of money.
It is important that businesses in the travel arena consider availing the services of chatbot developers to ensure enhancement of customer experience as well to improve conversions.