Chatbots have become a huge phenomena in the recent past. These bots are built to enhance the customer experience over the Internet. Chatbots have become the object of endless media coverage for quite some time now. Since consumers have shifted their focus from social networks to messaging platforms, most organisations have started developing their own bots, embedded within a messaging app UI, to step up their customer support services.
Bots are powered by the artificial intelligence technology and language-based rules. They offer support to the customers 24*7. Given below are some of the aspects which every marketer needs to remember about chatbots:
- There are two main chatbot types: There are primarily two types of chatbots. Firstly, those that are embedded within messaging apps and serve various purposes. For instance, bots which help a consumer with his floral arrangement and even delivers it to other people on the consumer’s request. Secondly, there are bots which are no less than virtual assistants, such as Apple’s Siri and Amazon’s Alexa, which help users with loads of information.
- IT needs to immediately get involved with chatbots: There are several big IT firms which are getting involved in chatbot development to improve their customer experience. By embracing AI-powered bots, companies are planning to drive customer engagement and sales.
- Rise of messaging apps boosts the growth of chatbots: There has been a massive rise of messaging platforms of late, namely Facebook’s Messenger, WeChat, and many more. The popularity of these platforms have given rise to the popularity of integrated chatbots within the apps.
Remember these aforementioned pointers before you develop a bot for your company. If you do not have the resources to build a bot, you can hire a company which specialises in chatbot development. Outsourcing chatbot development services means getting enhanced solutions from industry experts, which can automatically lead to the success of your company. So, go ahead and unravel the benefits of using a chatbot for your business growth.